Assistant Manager – Quality Assurance

The role of an Assistant Manager – Quality Assurance involves ensuring the quality and compliance of our services and processes. You will handle customer complaints, support improvement projects to enhance service delivery, and manage the Quality Management System (QMS) to maintain high standards. This will include, analysing data to identify areas for improvement, maintain control of documented information. You will play a critical role in maintaining customer satisfaction and operational efficiency, and contribute to the organisational continuous improvement, while gaining valuable experience in a dynamic and collaborative work environment.

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Are you the one?

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Background

• Experience in the insurance sector is essential
• 2 to 3 years of experience in a similar role related to quality management
• Ability to analyse datasets, identify trends, and draw insights

Skills and Systems

• Quality Internal audit certification and/or experience
• Solid understanding of ISO 9001 and any other management system
• Proficient in Microsoft Excel

Responsibilities

• Handle Customer complaints including complaints through Regulators’ Portals Prepare monthly complaints reports for top management visibility
• Support the management in continual improvement projects through collecting and analysing data to identify trends, patterns, helpful information
• Interpret data analytics findings and draw actionable insights
• Handle ISO 9001 requirements including maintaining document control requirements

Kindly email your resume and a brief cover letter to talent@watania.ae with the subject of Assistant Manager – Quality Assurance

Mobile App Analyst

Your role is to curate the best experience for Watania Mobile Apps users on both Android and iOS. Working as a part of the Customer Experience Team and collaborating closely with the product teams, you will measure and analyze how our users behave, shape the in-app experience and take part in the decision-making process regarding future directions for our apps. You will also become an integral member of our data-driven and user-focused team, ready to give support and share knowledge whenever needed. This role provides a platform for the successful candidate to contribute to the development of the organization while gaining valuable experience in a dynamic and collaborative work environment.

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Are you the one?

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Background

We would love to work with you if you have:

• A degree in IT or Digital Marketing or analytics or related specialties.
• Up to 2 years of experience in digital analytics.
• Experience in mobile app analysis or market research or user testing.
• Ability to analyze datasets, identify trends, and draw insights.
• Prior experience in data analysis and process optimization is a must.
• Customer Service experience and understanding of insurance industry is a plus.

Skills and Systems

• Experience in Google Analytics
• Excellent Google spreadsheets/Excel skills
• Experience in AB testing or statistics background is a plus.

Responsibilities

• Collecting and analyzing data to identify trends, patterns, anomalies, and other helpful information.
• Interpret data analytics findings.
• Creating impactful, action-orientated performance reports and analysis of app usage, customer experience and findings.
• Provide inputs on current user experience and recommend improvements and updates.
• Manage back-end activities and liaise with the developer and other relevant parties to manage users’ requests, address feedback received and provide resolutions.
• Provide tailored reports to business teams via dedicated technology systems on monthly basis, and whenever required.

Kindly email your resume and a brief cover letter to talent@watania.ae with the subject of Mobile Application Analyst